It wouldn’t be an Apple product launch if we couldn’t find an issue to nitpick, so you shouldn’t be surprised to hear that some iPad Pro owners are less than satisfied with their purchases. But unlike ‘Bendgate‘ or ‘Chipgate,’ the issue that customers are running into with their iPad Pros isn’t entirely trivial.
Late last week, as The Register
reports, one early adopter of the oversized tablet took to Apple’s
support forums to discuss a troubling issue he kept running into every
time he needed to charge the device:
“At night it was down to 40% so I charged it and went to bed. When I woke up it was “dead”. It wouldn’t wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead. I needed to perform a hard reset to get it to turn on.”
Over
the next few days, dozens of iPad Pro owners chimed in with similar
complaints. This isn’t merely a case of user error — there’s a real
issue with the iPad Pro.
On
Thursday, Apple added a support page to its website informing customers
that the company “is aware of this issue and is investigating.” In the
meantime, Apple is telling iPad Pro owners who can’t turn on their
tablets to “force restart it by pressing and holding both the Sleep/Wake
and Home buttons for at least ten seconds, until you see the Apple
logo.”
These
freezes have not been reported for any other iOS devices, which is
leading some users to believe that it might be an issue with the iPad
Pro hardware. We’ll keep an eye out for any further news on the subject.
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This article was originally published on BGR.com
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